Privacy Policy

We collect information in the following ways:

We use the information we collect to:

• Create, maintain, and secure your account and workspace.
• Process payments and issue GST-compliant invoices through Razorpay.
• Provide, operate, and improve the Service.
• Send transactional communications: account setup, payment receipts, trial reminders, and password resets.
• Respond to support requests and enquiries.
• Detect, investigate, and prevent fraudulent or unauthorised activity.
• Comply with legal obligations applicable in India, including GST laws and data protection requirements.
• Analyse aggregate usage patterns to improve product features — this analysis uses anonymised or aggregated data where possible.

We do not sell your personal information. We share data only in these circumstances:

• Service providers: AWS (cloud infrastructure and email via SES), Razorpay (payment processing), and other vendors who process data on our behalf under appropriate data processing agreements.
• Within your organisation: Administrators of your workspace may view member information within that workspace.
• Legal compliance: When required by applicable Indian law, court order, or regulatory authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users.

We retain your data for as long as your account is active. If you cancel your subscription, your workspace data is retained for 90 days to allow recovery, after which it is deleted. Billing records and invoices are retained for 7 years as required by Indian GST regulations. You may request deletion of your personal data by contacting us at admin@heyneighbors.in.

We use strictly necessary cookies for authentication and session management. We also use analytics cookies to understand how the Service is used. You can control cookies through your browser settings; however, disabling necessary cookies may affect Service functionality.

We implement industry-standard security measures including TLS encryption in transit, encrypted storage at rest, access controls, and regular security reviews. We use AWS infrastructure in the Asia Pacific (Mumbai) region. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, email us at admin@heyneighbors.in. We will respond within 30 days.

Payments are processed by Razorpay Software Private Limited. When you make a payment, you are subject to Razorpay's privacy policy and terms in addition to ours. We share only the information necessary (billing name, email, and order details) with Razorpay to process your transaction. Card and UPI details are handled entirely by Razorpay and never reach our servers.

The Service is intended for use by businesses and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy, please contact: